This Privacy Policy explains how True Frame handles personal data in connection with its website and photography services for small brands. It applies to inquiries, bookings, studio production, proof review, file delivery, and related communications.
We use personal data to respond to inquiries, review product counts and style requirements, prepare quotes and delivery plans, schedule sessions, manage product intake and return, produce and edit images, organize proof galleries, deliver files, process payments, maintain records, secure our systems, and meet legal or accounting obligations. We may also use limited technical data to improve site reliability and understand how the website is used.
We may share personal data with service providers that support website hosting, communications, payment processing, file delivery, storage, and similar operational functions. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data when required to comply with law, a court order, a lawful request from a public authority, or to protect our rights, clients, systems, or operations. We may also share information where needed to establish, exercise, or defend legal claims.
We may process identification and contact details, project and booking information, product and shot-list details, delivery and billing records, communication content, and technical data such as device, browser, and usage information. Where a client sends products for photography, we may also process information needed to track intake, return, and file naming by SKU or project reference.
We receive data when a person submits an inquiry, requests a quote, books a planning call, shares references or a shot list, approves a sample setup, reviews proofs, or receives edited files. We also collect limited technical data automatically through the website and may receive operational information from payment, messaging, or delivery-related services used to complete the project.
We may use session cookies that end when the browser closes and persistent cookies that remain for a limited period. These tools may support security, form handling, preference storage, and basic traffic analysis. We do not use cookies to collect more information than is needed for these operational purposes.
We use standard browser cookies and similar tools for essential site operation, basic analytics, and remembering preferences where enabled. Users can manage cookies through their browser controls and, where available, through site settings. Blocking non-essential cookies does not stop the site from functioning, but it may affect form behavior, session continuity, or preference storage.
Subject to applicable law, individuals may request access, correction, deletion, confirmation of processing, or review of data that is incomplete, unnecessary, or processed in a way that does not comply with the law. Some requests may be limited where we must keep information for legal, accounting, security, or contract-performance reasons.
To protect personal data, we may ask for information needed to verify identity and understand the scope of the request. We will assess the request, respond within the period required by law where applicable, and explain any limitation if we cannot fully comply.
Inquiry records are kept for a practical period to manage follow-up and service history. Project files, communication records, billing information, and delivery records are retained for as long as needed to complete the assignment, handle post-delivery questions, meet accounting or legal obligations, and resolve disputes. When retention is no longer necessary, data is deleted or anonymized according to our internal procedures.
When we update this policy, we will post the revised version on the website and adjust the effective date where appropriate. If a change materially affects how personal data is handled, we may provide an additional notice through a reasonable channel connected to the service.
